Support
Email us
Bugs, questions, ideas, or anything about your account or your data.
nurturebot.support@gmail.comFrom inside the app
Settings, then Submit feedback. Your balance, your data export and Delete my account forever are in Settings too.
Get the betaQuestions that come up
The same answers as the FAQ in the app, under Settings.
Why isn't someone I added on LinkedIn showing up?
LinkedIn's terms don't allow apps to automatically read or monitor your connections, and doing that can get a LinkedIn account restricted - so NurtureBot never touches LinkedIn directly, to keep your account safe. People come in when you bring them: scan their LinkedIn QR code or business card when you meet, add them by hand, or upload your LinkedIn connections file any time (Settings, then Import your contacts, then Upload LinkedIn contacts) and we add only the new people - never a duplicate.
How do I bring my whole LinkedIn network in?
Ask LinkedIn for your data archive (on LinkedIn: Settings, then Data privacy, then Get a copy of your data), and when the Connections file arrives, open Settings here, tap Import your contacts, then Upload LinkedIn contacts, and pick it. We add only the people you don't already have - no duplicates, ever - and your file never leaves your device except to create your own contacts.
How do I add someone?
Two ways: tap the Scan tab to scan a LinkedIn QR code, an Instagram QR code, or a business card, or add them by hand in People, then All, then Add a contact by hand. Someone new you just met is best saved on the spot with a quick scan.
Where's my invite list?
It lives on the event. Open People, then Events, and tap the event: everyone on it is listed there, and Add people puts more on it. It never touches your calendar. If you linked a list to the event, that list holds the same guests - People, then Lists, shows it with a '3 of 12 invited' count at the top.
Where do I see my events?
People, then Events. There's a month grid with a dot on every day that has something, and you can page back and forward - past months included. Tap an event to open it: who is on it, Add people, and its RSVP link. You can add an event of your own there too; NurtureBot only ever reads your calendar and never changes it.
Why am I not getting reminders?
Reminders are real phone notifications now. One arrives mid-morning. If yours isn't showing up, open Settings, then Reminders, and check two things: that it isn't set to Off (Daily and Weekly are the other choices), and that notifications are allowed for NurtureBot on this phone - that screen tells you if they aren't. If your phone is on Focus or Do Not Disturb, the reminder waits quietly like any other app's. Whoever's due also sits at the top of your To Do list every time you open the app.
How does the score work?
Every contact gets a relationship score from three things: how relevant they are to your goals, real signals (you swapped contact info, agreed a next step), and the vibe of your notes. It's worked out for you, never guessed, so the people most worth a follow-up rise to the top on their own. Usually you just log what happened and the score follows - but you can also type your own number on someone's card if you disagree with mine, and then yours is the one I use until you hand it back to me. Tapping "We've talked" or "No reply" on a follow-up moves the vibe part too: a conversation warms it gradually, silence cools it straight away.
What is a credit?
A normal AI action is 5 credits - drafting a message, a search, or generating suggestions. Tweaking or regenerating a draft you already have is 1 credit. Talking instead of typing is 2 credits for every minute you start. A whole-book search costs 1 credit for every 500 people you have saved, so it is 1 credit for most books and never more than 10; it reads the 60 people most likely to fit your question, and if none of them do it reads your whole book too for 3 credits more, and says so. Filling a list with AI is 10. Looking up one person's photo and details, or scanning a business card, is 2. Reading your data, your scores, theming, and everything offline-able is free (scores are worked out, not AI, so they never cost anything). Your balance lives at the top of Settings. During the TestFlight beta the free credits refresh by themselves: when an action would fail at zero, the next 250 is added on the spot and a short message says so, up to four times (1,250 in all); after the fourth, buying more arrives with the App Store version, and referring a friend still earns 250.
Does NurtureBot change my calendar?
No. Calendar access is read-only - it reads your networking events so they show in People, then Events, and so the people you meet can be linked to the event where you met them. NurtureBot never creates, moves, or deletes an event in your calendar. You connect one in Settings, then Connect your calendar, and it asks which account you mean, so your work and personal calendars stay separate.
Where do contact photos come from?
Photos are looked up for 2 credits each, up to 50 a month, your cap. Raise or lower it in Settings, then Import & connect, or turn photos off there (new contacts then show their initials). When you upload a file, NurtureBot asks first: it shows how many people are new and offers Add + look up photos (with the price) or Add without photos; names, titles and companies are added either way. After an upload the photos arrive over a few minutes, and People shows how many are in. Some profiles are private or have no photo, so those people keep their initials. On someone's page, the round arrow beside their score looks them up again (2 credits); nothing is spent until you tap it.
Who can see my contacts and notes?
Only you. Every row is locked to your account behind the scenes, so no other user - and no unauthenticated request - can read your data. We don't sell your information, we don't show ads, and we never hand your contacts, notes, or messages to advertisers. When you use something that needs AI, only the relevant part of your information is sent to an outside AI service, and those companies are barred by their contracts with us from training their models on it; if you'd rather your content wasn't used that way at all, email the address in our privacy policy from your sign-up address and we'll exclude your account. Your phone's address book is never uploaded - only the people you actually add are saved. And it stays yours: tap Download my data in Settings to email yourself a spreadsheet of every contact, score, and note, and Delete account removes everything for good, immediately and permanently.
Privacy and terms
What we collect and why, in plain English: the privacy policy. The agreement between you and The Notebookery LLC (doing business as NurtureBot): the terms of service.